FAQ

FAQ

Frequently Asked Questions

The website operates on mobile and people can learn about our approach, consult our services, choose their psychologist and even make their appointment. However, given that we currently support the Windows and Mac OS X platforms, we cannot offer chat and/or video services on all mobile devices.
Yes, receipts are sent by email.

The psychologist who is online can be consulted instantly. If the psychologist of your choice is not online, simply select a time slot in his/her online schedule and show up at the time of the appointment. Generally, someone can consult within 24 hours or less.

Sessions are offered 7 days a week, depending on the availability of the chosen psychologist. The advantage with Meetual is, the accessibility of the service, all you need is a computer with a good internet connection and to find a quiet place to begin a session.

  • Because a 20-minute break is short enough to not affect work or family priorities.
  • Because taking a 20-minute break to focus on a moment of stress can be enough to vent and release the tension before going back to whatever you were doing.
  • Because it’s not always possible to reserve a full hour – not to mention the traveling time – for a face-to-face meeting with a psychologist.
  • Because you might need a helping hand beyond a weekly meeting with your psychologist.
  • Because it’s better to only pay for 20 minutes when 20 minutes is enough.

 Yes. The maximum is 3 consecutive blocks (60 minutes).

Your text or video discussions with your psychologist are strictly confidential. They are in no way accessible either to Meetual managers or to anyone other than you and your psychologist. All our psychologists, in their hiring contract, without exception, were required to provide us with documentary evidence of the training they formally undertook to comply with this privacy policy.

Yes. We have entered into clear, ethical, agreements with our psychologists. Your psychologist is free to offer services at his, or her, office. However, the initial consultation must be done through the Meetual platform. Under the context of this consultation, you can make the necessary arrangements with your psychologist in order to plan your next appointments. These consultations will be billed in 20 minute increments.

Each psychologist specifies the approach on his, or her, page. Nothing prevents you from trying out several approaches.

You decide what type of communication you should use, depending on the situation. Video offers face-to-face communication which is more personal when a computer, or phone with video, is available. However, sometimes tension, crisis or other situations pop up unexpectedly. When this happens, it’s nice to have a chat option if you aren’t available for an online video session. Chat, for some, is an easier option that offers an instant outlet to express feelings that are perhaps not as easy to express in-person. Chat also provides you with access to your exchanges with your therapist at any time. This allows you to continue to think about what your psychologist told you, or get inspiration from rereading them.

Yes. That’s Meetual’s goal. You should learn to instinctively get help every time you need it. Waiting until you’re stressed out is no longer necessary. Taking a break when up against the small, and lesser, challenges in life is a good idea.

Yes. Feeling comfortable with your psychologist is very important. Everything has been designed to make it easier for you to find the best person you can talk to with ease.

Access the Technical Support page. From there, you will be able to provide us with details concerning your issue and we will attempt to resolve it as soon as possible. Furthermore, our psychologists are trained in dealing with most technical problems.

As stated by the “Guide de pratique concernant la pratique de la télépsychologie” adopted by the “Conseil d’administration de l’Ordre des psychologues du Québec“ (The Order) on November 23rd 2013, online services provided by a psychologist are considered as having been rendered in the province of Quebec, no matter the current location or residence of the person receiving said services. The end result is that the same professional liability insurance applies to services rendered online to a customer that is located inside or outside of Quebec territory.

This also applies to any mandate to monitor the practice of its members on behalf of The Order. So no matter where the client is located, he, or she, can file an ethics complaint to The Order or ask questions concerning the quality of professional services received.

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