Frequently Asked Questions

Meetual is an online psychotherapy service based in Quebec, available by video, audio and chat. All our psychologists are registered with the Ordre des psychologues du Québec.

It is possible to postpone an appointment without charge. To do so, go to the “My appointments” tab in your Meetual account and click on the “Postpone” button.

​If you have to reschedule your appointment with less than 24 hours notice, an authorization from your psychologist is required​.

The psychologist who is online can be consulted instantly. If the psychologist of your choice is not online, simply select a time slot in her online schedule and show up at the time of the appointment. Generally, you can consult within 24 hours.

Yes, receipts are sent by email.

The fee is $33 per 20-minute block for a video, audio or chat consultation. See our detailed rates here.

Many studies show that remote therapy can be just as beneficial.

You can learn about our approach, consult our services, choose your psychologist, and make your appointments and payments on a mobile device. However, we currently only support the Windows and Mac OS X platforms for our online therapy services.

Sessions are offered depending on the availability of your chosen psychologist. The advantage with Meetual is the accessibility of the service; all you need is a computer with a good internet connection and a quiet place to begin a session.

Because dividing an hour in three 20-minute blocks is the most efficient solution we have found to make psychotherapy affordable and flexible. In our experience, 60% of clients choose 40-minute consultations (2 blocks), for $66. Why pay for an hour when 40 minutes will suffice?

 Yes. The maximum is 3 consecutive blocks (60 minutes).

Your text, audio or video discussions with your psychologist are strictly confidential. They are in no way accessible to Meetual managers or to anyone other than you and your psychologist. All our psychologists, in their hiring contract, without exception, were required to provide us with documentary evidence of the training they formally undertook to comply with this privacy policy.

Yes. We have entered into clear and ethical agreements with our psychologists. Your psychologist is free to offer services at her office. However, the initial consultation must be done through the Meetual platform. During this consultation, you can make the necessary arrangements with your psychologist in order to plan your next appointments. These consultations will be billed in 20-minute increments, at $33 per block.

Each psychologist specifies the approach on his, or her, page. Nothing prevents you from trying out several approaches.

You decide what type of communication you should use, depending on the situation. Video offers face-to-face communication which is more personal when a computer or phone with a camera is available. However, tension, crises, or other situations pop up unexpectedly. When this happens, it’s nice to have chat and audio options if you aren’t available for an online video session. Chat, for some, is an easier option that offers an instant outlet to express feelings that are perhaps not as easy to express in person. Chat also provides you with access to your exchanges with your therapist at any time. This means you can continue to think about what your psychologist says or get inspiration from rereading messages.

Yes. That’s Meetual’s goal. You should learn to instinctively get help every time you need it. Waiting until you’re stressed out is no longer necessary. Taking a break when up against life’s small or big challenges is a good idea.

Yes. Feeling comfortable with your psychologist is very important. Everything has been designed to make it easier for you to find the best person you can talk to with ease.

Access the Technical Support page. From there, you will be able to provide us with details concerning your issue and we will attempt to resolve it as soon as possible. Furthermore, our psychologists are trained in dealing with most technical problems.

Discover the details of our refund policy.

As stated by the “Guide de pratique concernant la pratique de la télépsychologie” adopted by the “Conseil d’administration de l’Ordre des psychologues du Québec“ (The Order) on November 23rd 2013, online services provided by a psychologist are considered as having been rendered in the province of Quebec, no matter the current location or residence of the person receiving said services. The end result is that the same professional liability insurance applies to services rendered online to a customer that is located inside or outside of Quebec territory.

This also applies to any mandate to monitor the practice of its members on behalf of The Order. So no matter where the client is located, he, or she, can file an ethics complaint to The Order or ask questions concerning the quality of professional services received.

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