Refund and Rescheduling Policy

Refund Policy

Meetual is an online therapy platform that provides individuals with chat and online video sessions with certified psychologists.

Psychologists are remunerated under an agreement with Meetual. Their fees are established on the basis of appointments made.

Once the appointment has been arranged and paid for, no refund will be possible except in the case of force majeure situation (medical reasons, bereavement, court order, technical problem validated by our team, etc.).

We believe that our refund policy at Meetual focuses on your change process while respecting the professional you have retained.

Rescheduling Policy

It is possible to postpone an appointment without charge. To do so, go to the “My appointments” tab in your Meetual account and click on the “Postpone” button.

​If you have to reschedule your appointment with less than 24 hours notice, an authorization from your psychologist is required​.


If you feel anything could help improve your experience with Meetual, please contact us on our page Contact.

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