{"id":291,"date":"2018-10-04T18:59:28","date_gmt":"2018-10-04T18:59:28","guid":{"rendered":"https:\/\/design.pausetherapie.ca\/?page_id=291"},"modified":"2024-11-29T02:35:08","modified_gmt":"2024-11-29T07:35:08","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/meetual.com\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For questions related to the use of the Meetual platform, please consult our User Guide<\/a>.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is Meetual?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Meetual is an online mental heatlh service based in Quebec, available by video, audio and chat. All our specialists are accredited.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your refund policy?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Please read our Refund Policy here<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your appointment rescheduling policy?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Please read our Appointment Rescheduling Policy here.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to see a therapist quickly?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The professional who is online can be consulted instantly. If the therapist of your choice is not online, simply select a time slot in her online schedule and show up at the time of the appointment. Generally, you can consult within 24 hours.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you issue tax receipts and insurance receipts?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
Yes, receipts are sent by email.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are Meetual\u2019s rates?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Meetual offers Pay as you go consultations and a bank of therapy hours at discounted rates.<\/span><\/p>

See our detailed pricing options here<\/a>.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to purchase therapy sessions?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To purchase a Pay as you go therapy session<\/strong><\/p>

If you are a new client:<\/p>

  1. Choose a therapist<\/a><\/li>
  2. Register<\/li>
  3. Make an appointment online<\/li>
  4. Purchase your therapy session<\/li><\/ol>

    If you are an existing client:<\/p>

    1. Make an appointment with your therapist<\/a><\/li>
    2. Purchase your therapy session<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs online psychotherapy as effective as it is in person?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
      Many studies<\/a> show that remote therapy can be just as beneficial.<\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the site work on mobile devices?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      You can learn about our approach, consult our services, choose your psychologist or psychotherapist, and make your appointments and payments on a mobile device. However, we currently only support the Windows and Mac OS X platforms for our online therapy services. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the hours for a consultation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      Sessions are offered depending on the availability of your chosen therapist. The advantage with Meetual is the accessibility of the service; all you need is a computer with a good Internet connection and a quiet place to begin a session.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy a 20-minute block?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      Because dividing an hour in three 20-minute blocks is the most efficient solution we have found to keep access to mental health services affordable and flexible. 60% of clients choose 40-minute consultations (2 blocks). Why pay for an hour when 40 minutes do the job?<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I be online with my therapist for more than 20 minutes?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      Yes. The maximum is 3 consecutive blocks (60 minutes) for individual therapy. 4 consecutive blocks (1h20 minutes) are mandatory for any couple therapy session.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho has access to my private chats, audios and videos?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      Your text, audio and video discussions with your psychologist or psychotherapist are strictly confidential. They are in no way accessible to Meetual managers or to anyone other than you and your psychologist. All our psychologists and psychotherapists in their hiring contract, without exception, were required to provide us with documentary evidence of the training they formally undertook to comply with this privacy policy.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I meet with my Meetual therapist at her office?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      Yes. We have entered into clear and ethical agreements with our team of professionals. Your therapist is free to offer services at her office. However, the initial consultation must be done through the Meetual platform. During this consultation, you can make the necessary arrangements with your therapist in order to plan your next appointments. These consultations will be billed in 20-minute increments starting from $39 per block, depending on the therapist you choose.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your therapeutic approach?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      Each therapist specifies the approach on her page. Nothing prevents you from trying out several approaches.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI hesitate between chat, audio and video.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      You decide what type of communication you should use, depending on the situation. Video offers face-to-face communication which is more personal when a computer or phone with a camera is available. However, tension, crises, or other situations pop up unexpectedly. When this happens, it\u2019s nice to have chat and audio options if you aren\u2019t available for an online video session. Chat, for some, is an easier option that offers an instant outlet to express feelings that are perhaps not as easy to express in person. Chat also provides you with access to your exchanges with your therapist at any time. This means you can continue to think about what your therapist said or get inspiration from rereading messages.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to develop a long-term relationship of trust with a Meetual therapist?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      Yes. That\u2019s Meetual\u2019s goal. You should learn to instinctively get help every time you need it. Waiting until you\u2019re stressed out is no longer necessary. Taking a break when up against life’s small or big challenges is a good idea.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change therapist?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      Yes. Feeling comfortable with your psychologist or psychotherapist is very important. Everything has been designed to make it easier for you to find the best person you can talk to with ease.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

      \n\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if I encounter technical issues? (e.g.: online session interruptions)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
      Please consult the “Technical difficulties” section of our User Guide<\/a>.\n\nIf technical difficulties persist, please access the Technical Support<\/a> page. From there, you will be able to provide us with details concerning your issue and we will attempt to resolve it as soon as possible.\n\nFurthermore, our therapists are trained in dealing with most technical problems.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I have to lodge a complaint against an online psychologist?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      As stated by the \u201cGuide de pratique concernant la pratique de la t\u00e9l\u00e9psychologie\u201d adopted by the \u201cConseil d\u2019administration de l\u2019Ordre des psychologues du Qu\u00e9bec\u201d (The Order) on November 23rd 2013, online services provided by a psychologist or psychotherapist are considered as having been rendered in the province of Quebec, no matter the current location or residence of the person receiving said services. The end result is that the same professional liability insurance applies to services rendered online to a customer that is located inside or outside of Quebec territory.<\/p>

      This also applies to any mandate to monitor the practice of its members on behalf of The Order. So no matter where the client is located, he, or she, can file an ethics complaint to The Order or ask questions concerning the quality of professional services received.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Frequently Asked Questions For questions related to the use of the Meetual platform, please consult our User Guide. What is Meetual? Meetual is an online mental heatlh service based in Quebec, available by video, audio and chat. All our specialists are accredited. What is your refund policy? Please read our Refund Policy here. 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What is Meetual? Meetual is an online mental heatlh service based in Quebec, available by video, audio and chat. All our specialists are accredited. What is your refund policy? Please read our Refund Policy here. 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